Returns may be rejected if the product has been damaged during shipment. Include a copy of your invoice and RMA number with the returned package.Ĩ. Please do not write anywhere on the item or original manufacturers label or packaging.ħ. Your returned kits MUST contain ALL original material.Ħ. Products MUST be returned in original condition.ĥ. Please have your invoice number available, (located on the top right corner).Ĥ. Shipping and Handling charges are NOT refundable/creditable.ģ. Your account will be credited and available for your next purchase.Ģ. The 30-day return time period begins on the date product(s) were received. In the event that return is necessary, you need to obtain a valid Return Merchandise Authorization (RMA) number first. In our effort to fully satisfy our customers, we need to understand any problem that you may have had with a purchased item. Therefore, when returning products, we ask that you follow the steps outlined below:Ĭall a Customer Service Representative toll free at 1-88 or at (519) 753-1185. Subject to reasonable conditions, you can return items for credit toward a future purchase. understands that sometimes products do not fit the needs of our customers for one reason or another.
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